If a piece arrives damaged, you may choose a replacement, if available, or a full refund. Azure Blanc will cover the costs required for the agreed remedy. Please keep the item and all packaging and contact us as soon as possible, preferably within 48 hours of delivery. Send the order number and clear photographs of the item, outer packaging, shipping label, and visible damage. The 48-hour request helps us preserve evidence for the carrier; it does not remove rights available under applicable law.

Orders are dispatched from China. Depending on where the piece is held, a shipment may leave from Xiamen, Jingdezhen, Dehua, or another location within China. Most orders are prepared within 1-3 business days. Estimated transit after dispatch is 4-9 business days for Tier A, 5-12 business days for Tier B, and 7-13 business days for Tier C. Customs checks, remote addresses, public holidays, and unusually large or fragile pieces can add time.

Tier A destinations receive complimentary standard shipping. Tier B shipping is USD 29.99, and Tier C shipping is USD 49.99. The applicable rate is determined by the delivery destination and shown at checkout. The full country list is available in our Shipping Policy.

We use FedEx, DHL, UPS, 4PX, or YunExpress according to the destination, parcel size, and available customs route. Tracking is sent after the carrier accepts the shipment.

Tier A and Tier B orders are sent on a duties-paid basis, with import duties and taxes covered by Azure Blanc through the designated carrier or customs-clearance service. Tier C orders are sent on a duties-unpaid basis; the recipient is responsible for import duties, taxes, customs brokerage, storage, and clearance charges imposed by the destination country or carrier. Full conditions are set out in our Shipping Policy.

You may request cancellation within 12 hours after placing the order by emailing concierge@azureblanc.com with your order number. After that window, supplier allocation, payment, inspection, or packing may already have begun, so cancellation is not guaranteed. An order cannot be canceled after dispatch. Mandatory consumer rights remain unaffected.

Azure Blanc does not accept change-of-mind returns except where required by applicable law. We may choose to authorize a goodwill return requested within seven calendar days after delivery, but this does not create a general right of return. Mandatory return or withdrawal rights that apply in your country remain unaffected.

For an authorized change-of-mind return, the customer pays the return freight, suitable insurance, import duties, taxes, brokerage, and return-clearance charges. Do not send a parcel before receiving our written authorization, designated return address, and customs instructions. A discretionary refund is processed only after the parcel completes return customs clearance and passes inspection.

Azure Blanc is built around living ceramic traditions in Jingdezhen, Dehua, Longquan, Yixing, and other kiln regions. We visit these places, examine the work and its making, and review each piece through the available product records, photographs, video, measurements, and relevant historical references. Product pages state whether a work is contemporary, inspired by a historic form, a reproduction, or vintage according to the evidence available. A seal or reign-style mark is not treated as proof of age or authorship on its own.

Small differences in brushwork, tone, glaze flow, surface, form, or dimension can occur in handmade and kiln-fired ceramics. We describe visible characteristics and meaningful variation on the product page. Damage, functional faults, or a material difference from the description are covered by our Refund & Return Policy.

Packaging varies with the size, fragility, and source of the piece. Every order is prepared for international transit, but a branded presentation box is not included unless the product page states it or Client Services confirms it before purchase.

No. Some pieces are decorative, while others are made for tea, coffee, or table use. Follow the intended use and care instructions on the individual product page. If food-contact suitability is not stated, contact us before using the piece with food or drink.