Shipping policy

Shipping charges and transit estimates are determined by the delivery destination and shown at checkout. Azure Blanc currently uses three regional shipping tiers.

Order preparation

Most orders are prepared within 1-3 business days after payment. Product availability is based on current workshop and studio stock. In the uncommon event of an inventory discrepancy after checkout, we will contact you promptly and issue a full refund. No substitute will be sent without your express agreement.

Before dispatch, the piece is checked against the order details and prepared for international transit. This may be handled by Azure Blanc or by the workshop or fulfillment partner holding the piece, under our instructions. Orders are dispatched from China. Depending on where the piece is held, a shipment may leave from Xiamen, Jingdezhen, Dehua, or another location within China.

Shipping tiers and estimated transit

Transit estimates begin after order preparation and carrier acceptance. They are estimates rather than guaranteed delivery dates.

Tier A: Complimentary Standard Shipping

Shipping charge: Free
Estimated transit: 4-9 business days

North America: United States
Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Ireland
Asia-Pacific: Singapore, Japan, Malaysia, Thailand, Vietnam, Indonesia, Philippines, South Korea, Hong Kong SAR, Macao SAR, Taiwan
Oceania: Australia, New Zealand
Middle East: United Arab Emirates

Tier B: Premium Tracked Shipping

Shipping charge: USD 29.99
Estimated transit: 5-12 business days

North America: Canada
Europe: Switzerland, Sweden, Norway, Denmark, Finland, Austria, Poland, Portugal, Greece
Middle East: Saudi Arabia, Qatar, Kuwait, Oman

Tier C: Remote Area Specialist Shipping

Shipping charge: USD 49.99
Estimated transit: 7-13 business days

Tier C applies only to destinations available at checkout that are not listed in Tier A or Tier B. Checkout availability is the final confirmation that we can accept an order for a destination. Import duties, taxes, customs brokerage, and clearance charges are not included in the product price or Tier C shipping charge and are the recipient's responsibility.

Remote addresses, customs checks, public holidays, weather, carrier disruptions, and unusually large or fragile pieces can add time. Business days are Monday through Friday, excluding public holidays in China and the destination country.

Carriers and tracking

We use FedEx, DHL, UPS, 4PX, or YunExpress according to the destination, parcel size, and available customs route. The carrier cannot always be selected by the customer.

A tracking link is sent after the carrier accepts the shipment. The first scan can take 24-48 hours to appear.

Duties and import taxes

Tier A and Tier B orders are sent on a duties-paid basis. Azure Blanc covers import duties and taxes billed through the designated carrier or customs-clearance service. If a carrier or customs office asks you for an unexpected payment on a Tier A or Tier B order, please contact us before paying it.

Tier C orders are sent on a duties-unpaid basis. The recipient is responsible for import duties, taxes, customs brokerage, storage, and clearance charges imposed by the destination country or carrier. These charges are outside Azure Blanc's control and may be collected before or at delivery.

If a Tier C shipment is returned because the recipient does not pay the required charges or complete customs clearance, any eligible refund will be processed only after the parcel is returned, clears customs, and passes inspection. Actual outbound shipping, return freight, duties, taxes, brokerage, storage, and carrier charges may be deducted from the refund where permitted by law. Mandatory consumer rights remain unaffected.

The recipient remains responsible for providing any identification or information lawfully requested by local customs and for responding to the carrier in a timely manner.

Delivery address and changes

Please check the delivery address before completing your order. Contact us as soon as possible if a correction is needed. We can usually amend an address before dispatch, but changes may not be possible once the parcel has entered the carrier network. Additional carrier charges caused by an incorrect address may be charged to the customer where permitted by law.

Delays and lost parcels

If tracking has not updated for seven business days, or the parcel is materially beyond the estimated delivery range, contact us at concierge@azureblanc.com. We will open an investigation with the carrier. If the shipment is confirmed lost, we will offer a replacement or a full refund.

Damage in transit

If an item arrives damaged, keep the item and all packaging and contact us as soon as possible. Our damage and resolution process is set out in the Refund & Return Policy.